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Course Details

Airline Cabin Crew Course

If you are looking to work in the field of cabin crew, then this Air Cabin Crew course will give you the tools, skills and knowledge needed to demonstrate your confidence and competence in the field.

Studying the Air Cabin Crew Course provides you with the knowledge and skills needed to work with reputable airlines from the modest to more high-end luxury branded airlines. This course will guide you toward becoming an effective cabin crew member showing you key practices related to air cabin crew such as emergency procedures onboard a flight, in-flight services, exceptional customer service, working as part of a team.

The Air Cabin Crew course will fulfil the aims and objectives of Cabin Crew Competency training preparing you for what to expect when working in the industry, and how to use this information to your advantage at the competitive interviewing stage. This course explains important aspects of aviation training relating to Cabin Crew such as aviation official regulatory bodies; emergency operations; aviation terminology; health and safety for cabin crew; and more. On completion of this course you will have the skills and knowledge needed to succeed in your career as a competent cabin crew member.

The course will enable candidates to:

  • Learn key elements of health and safety
  • Learn essential customer service skills
  • Learn the importance of team work
  • Learn how to become a great ambassador for the airline



cpd-certifiedThe Level 3 Award Air Cabin Crew course has been independently accredited and certified by The CPD Certification Service.

Though our current membership accreditation as a training provider gives you the peace of mind that you are working towards a professional certification that will be recognised and valued by employers, helping you to get the job you want.

CPD is nationally recognised in practices, companies and professional organisations across the UK. The CPD Certification Service was established in 1996 as the leading independent organisation operating across all sectors to complement CPD polices of professional and academic institutions.

Course Duration

This course will take approximately 90 hours to complete. You can start at any time and there is no deadline for completion, so that you can study at your own pace.

This is only an approximate figure and is dependent upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material.

Though there is no limit required for course completion, student will have access to the tutor support services for up to 365 days from the course start date.

Study Method

The Air Cabin Crew Course is delivered online through our VLS student portal.

Once you enrol on the Air Cabin Crew Course you will instantly receive access to your course, so you can get started on your studies straight away. You will be able to access all of the course materials and resources online, in addition to using the tutor support services.

Course Compatibility

multiple-devices-parkerascott-305The Air Cabin Crew Course is fully compatible with eLearning and mLearning. We know that more and more people are browsing the web whilst they are on the move, which is why this courses is fully compatible with smart phones, tablets, laptops, PC’s and iMacs.

You can study your course at anytime, anywhere in the world straight from any device and access the same high quality learning experience that we deliver.

Featuring the same quality content, the course will be accessible on Windows, IOS and Android devices. So whether you are studying at home or on the move you will still be able to access your course anywhere, anytime.

Course Modules

As part of the Airline Cabin Crew course students will learn the following:

  • About the Aviation Industry
  • Types and Characteristics of Key Airlines
  • Regulating the Aviation Industry
  • Industry Terms and Phonetic Alphabet
  • Knowing the Aircraft and Operations
  • Knowing Time Zones in Aviation
  • Knowing Your Geography
  • Identifying Airport Codes
  • Working with Your Team
  • Health and Safety Issues for Cabin Crew
  • Acting in an Emergency
  • Handling Dangerous Goods
  • Ground Safety Regulations
  • Understanding the Ticket System
  • Portraying the Right Image
  • Exceptional Customer Service
  • Onboard Services


For a detailed module description see Airline Cabin Crew Course Level 3 – Modules Sheet (PDF) »

Course Assessments

The Air Cabin Crew Course contains a combination of:

  • End of Module Multiple Choice Test
  • Final Interactive Competency Test


Each module within the course contains an end of module test, to assess your learning of the topics covered in the course.

The final assessment is an interactive competency test containing 50 questions to be completed within 60 minutes. You will also receive a mock test to practice the question styles and format before taking the final assessment.

Multiple Choice Test

During your course you will be given end of module Multiple Choice Tests. This is designed to assess your learning of the topics covered in the course. At the end of each module you will take a multiple choice test to assess your knowledge and understanding of the course readings.

Each multiple choice test will consist of a minimum of 10 questions that will merely refresh your memory of the module content.

The results from the End of Module Tests will not be weighted towards your final grade, although you must pass these assessments in order to successfully complete the training.

Interactive Competency Test

The Final Interactive Competency Test is the final assessment for the course consisting of 50 questions to be answered in 60 minutes. The competency test contains a series of true or false questions, multiple choice questions, drag and drop scenarios, sequence combinations, completing sentences and identifying correct instances. A minimum pass mark is required to achieve the award. Mock tests are also available for all students before taking the final test.

The results from the competency test will be the final grade and award achieved for the Air Cabin Crew Course.

Unlimited Exam Testing

If you are unsuccessful in your first attempt at the final assessment test you can review the course materials and take the assessment again for a second sitting at no extra charge. This course comes with a complete exam pass guarantee. You can take the test an unlimited number of times until you pass, which is included in the price.


On completion of the course learners will be awarded with:

Level 3 Award in Airline Cabin Crew

Learners will receive the following:

  • Certificate accredited by CPD


Upon successful completion of the course learners will receive a Level 3 Award Certificate of Achievement. The course has been accredited by our awarding body The CPD Certification Service and your certificate will display the nationally recognised CPD Certification Service kitemark.

CPD Certification Service

accreditation-cpdThe Level 3 Award Air Cabin Crew course has been independently accredited and certified by The CPD Certification Service.

The CPD Certification Service was established in 1996 as the leading independent organisation operating across all sectors to complement CPD polices of professional and academic institutions. Recognised nationally by employers, professional organisations and academic intuitions the CPD Certification Service is a valuable certificate to achieve.

Tutor Help and Support

The Air Cabin Crew Course includes full help and support from our academic expert tutors.

Our tutor team comprises of academic experts and industry professionals who are fully qualified in their chosen areas and have considerable experience in tutoring and mentoring. The support and advice our tutors provide is truly outstanding. Our support tutor want you to pass the course and exams, they will provide all the help and support you need to ensure you achieve success on the course. We pride ourselves on helping you to achieve your career goals.

Unlimited Support

All of our tutors help you throughout the course, whether you have a detailed question or a small question, they are there to help. There is no limit to the number of questions you can ask as we offer unlimited help and support to all learners. We understand that you will need different amounts of help and support during different times in your studies and we are here to make sure you receive it. Our tutors can be as hands on or hands off as you require.

Friendly Service

Our tutor team provide a friendly and welcoming service. We hear too many stories from new learners who join us of their past and dreadful experience with other training provider who make learners feel unwelcomed, exclude and an inconvenience when they need support; well thankfully we are different.

Our team are very professional and understand the wide range of challenges and needs that learners will encounter. Our tutors are experienced in helping and supporting thousands of learners in their studies and provide the best advice. Whether discussing a technically advance topic or just a straight forward question, the advice and support they give is always helpful and friendly. You are made to feel like a person, not just a student reference number.

Expert Tutors

All of our tutors are experts in their chosen fields. They have multiple years experience in their chosen industries combined with the academic knowledge and qualifications to give you the best possible advice and support. Our tutors are technically knowledgeable and are often described as invaluably helpful. You can be sure that all the support and help you need on the course is waiting for you.

Frequently Asked Questions

How do I enrol?

To sign up for this course today, click the ‘Enrol Now’ button located above, selecting whether you wish to pay in full or with monthly instalments.

What skills are needed to enrol onto this course?

This course requires no previous knowledge in order for you to enrol.

Will this course help get me a job?

The Level 3 Air Cabin Crew Course provides an invaluable insight into the skills and knowledge required to become an effective air cabin crew member, introducing the key topics and concepts related to the air cabin crew industry.

The course has also accredited by the CPD. The CPD Certification Service is a nationally recognised organisation that is a highly respected organisation that imposes strict standards for learning material to be accredited.

A CPD certificate should most certainly be recognised by employers and further education providers throughout the UK.

What happens if I fail an assessment?

If you don’t pass your online assessments at first attempt, there is no need to worry. You can retake the assessment as many times as you like until you complete it. This course comes with our exam pass guarantee, meaning you get an unlimited number of exam attempts with us all included in the price of the course.

Do I have to sit a formal examination?

No. Your certification is issued based on your final interactive multiple choice assessment, which can be taken when you feel you are ready to go ahead and take the test.

Is the course accredited?

As mentioned above the course is recognised by the CPD Certification Service.

Is there a time limit or any deadlines?

The course can be completed at any time. There are no deadlines or time limits; we don’t add any pressure on your learning.

Are there any additional costs?

No, everything you need is included in the price of the course.

The course fee also includes the awarding body registration and certification fee as well.

What do I do if I still have questions?

For further information please contact us.